Q: I’ve forgotten my password and/or email address. What do I do?
A: If you have forgotten your email or password, click ‘My Account’ at the top of the page. This will take you to our login page where you can click on the link ‘Forgotten Email/Password’. Simply follow the prompts here to reset your login details.
Q: Once my order has been placed, can my delivery address be changed?
A: No, once an order has been placed, due to security reasons, the delivery address can’t be changed. If you wish to change the delivery address, please cancel your order and start again.
Q: If I choose Express Delivery, are the dates shown for delivery guaranteed?
A: The dates shown for Express Delivery are estimates only. However, we try our very best to ensure that your goods are delivered in the time frame shown.
Q: How can I track my order?
A: All of our orders have a ‘Get it by’ date, you can check this date in the order confirmation email you will have received. Some of our couriers will provide a tracking link that will be provided in your delivery confirmation email once your order is handed over to the courier. If your delivery date has passed, then you can contact us and one of our trained agents will be happy to assist.
Q: My order is late. What do I do?
A: Unprecedented demand during these challenging times has had a slight impact on our dispatch times and our couriers are experiencing delays, meaning orders may take longer than usual to arrive. You can find approximate delivery times on our Delivery Page. If you’ve placed an order, then the stock has been allocated to you and we’ll contact you via email as soon as your order has been dispatched. We thank you for your patience.
Q: My order is damaged. What do I do?
A: We take care to ensure your order arrives in perfect condition. If your item has arrived damaged, please contact our Customer Care team to highlight any concerns and discuss your query.
Please be advised: Sending an image prior to discussing any query with us will help our advisors to resolve your query quicker. More details please turn to Shipping Policy page.
Q: I want to place a new order, what do I do?
A: If you’d like to place an order with us, add the items you want to your basket and complete checkout. Alternatively, you can contact us and speak to a member of our customer care team who will be happy to assist.
A: We are happy to refund items, simply return them in an unused condition within 30 days after you’ve received them. Get started by logging into your account and following the returns guidance.
You may also return faulty items or anything damaged in transit, however, used items or anything damaged after delivery won’t be accepted.
Q: If my items are being returned, how long will it take for my refund to be processed?
A: Once we have received your returned items, your refund will be processed within 1-2 working days.
Q: How do I return an item?
A: You can return items sold and dispatched by us by post. Begin your returns process by contacting our Customer Care team so we can authenticate the return. More details please turn to Return Policy page.
Q: Can I exchange my order?
A: Yes. The steps for an exchange are similar to items for a return, and details can be found in the Return Policy.
Q: What if my order is damaged, missing, or incomplete?
A: We take care to ensure your order arrives in perfect condition. If any items are damaged or incomplete when they reach you, contact our Customer Care team and one of our agents will be happy to assist you.
Unfortunately, we can’t refund items that have become damaged after arrival through misuse, wear and tear or accidents.
Q: Can I cancel my order?
A: You can cancel your order, or products in your order, up to the moment it is dispatched. Simply contact our Customer Care team and one of our agents will be happy to assist you. If your items have already been dispatched, you can return them once they’ve reached you.
A: We use Square for payment and the following cards are supported: American Express, Visa, Mastercard, and JCB. All payments must be made by the above.
Q: Is the website secure?
A: Our entire website, including the payment pages, is fully encrypted with an SSL EV Certificate, which you can see as a green padlock next to the URL. This is the most advanced security software that can be used for online payments. As well as the green padlock, secure pages will also begin with ‘https’ rather than ‘http’.
Our checkout process also uses Verified by Visa™, Mastercard® Secure Code™ and American Express Safekey as an additional level of security to protect your payment details.
Q: Can I save my payment details?
A: Yes, you can save your payment details to make your next purchase quicker and easier. To save your card details, just make sure that you tick the box during checkout that allows you to do so. For security reasons, you will still need to remember or have your 3 digit CSV code to hand when placing your next order.
A: There are three basic types of boxes, according to the type of material: 1) All-wooden boxes. All-wooden boxes are wooden containers of the highest quality. 2) Plywood boxes. 3) OSB boxes.
Q: What are the advantages of wood packaging?
A: Its good elasticity, impact resistance, and can be packaged large or heavy products. Can be recycled, and beautiful shape. Mechanical strength is good, so can withstand large stacking load. Can be resistant to erosion, will not rust, so can be used for packaging aggressive products.
Q: How do you protect a wooden box?
A: The best way to keep your wooden planter from rotting is to seal it with oil-based wood preservative or sealant spray. You can also line the inside of your box with a plastic liner to reduce the contact between the moist soil and the wooded box. What is this?
Q: What is a wooden box used for?
A: A wooden box is a container made of wood for storage or as a shipping container.
Q: How do you make wood waterproof?
A: There are three surefire ways to waterproof your wood. Use linseed or Tung oil to create a beautiful and protective hand-rubbed finish. Seal the wood with coating of polyurethane, varnish, or lacquer. Finish and waterproof wood simultaneously with a stain-sealant combo.
Popular Questions
Q: What is your returns policy?
A: We support free returns and exchanges within 30 days, provided that the following......
Q: What is your returns policy?
A: We support free returns and exchanges within 30 days, provided that the following conditions are met:
Merchandise will only be accepted in its original condition (new, unused, and unwashed) with tags attached.
Packaged items may be returned after the package has been opened; tags must still be attached to the item.
Fill in the after-sale card truthfully (such as name, address, contact information, order number, and the reason for return and exchange, etc.), and please send back the original shipping details. (if not completed will affect the efficiency of return, or even can not enjoy the return service.)
Refunds will be issued back to the original form of payment.
Alteration fees are non-refundable. (Except for items with quality issues.)
If we determine that the reason for the return can be attributed to our product quality problems, mistakes, omissions, and so on, the return freight will be borne by us( it can not exceed the official standard of ordinary express charges), you only need to upload relevant unpacking videos and pictures to verify the above problems. If not our reason, we also support refund or reshipment to solve the problem, and this part of the postage is borne by you; If you choose the wrong size, color, or no longer like it when you buy, we have arranged the shipment, we also support the return of goods, and you need to bear the corresponding expenses.
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Q: How can I track my order?
A: All of our orders have a 'Get it by' date, you can check this date in the order confirmation email you will......
Q: How can I track my order?
A: All of our orders have a 'Get it by' date, you can check this date in the order confirmation email you will have received. Some of our couriers will provide a tracking link that will be provided in your delivery confirmation email once your order is handed over to the courier. If your delivery date has passed, then you can contact us and one of our trained agents will be happy to assist.
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Q: My order is late. What do I do?
A: Unprecedented demand during these challenging times has had a slight impact on our dispatch……
Q: What payment methods are accepted?
A: We use Square for payment and the following cards are supported: American Express, Visa, Mastercard, and JCB. All payments must be made by the above. At our discretion, we reserve the right to refuse credit card payments and request prepayment by wire transfer.
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Q: What payment methods are accepted?
A: A: We use Square for payment and the following cards are supported......
Q: What payment methods are accepted?
A: We use Square for payment and the following cards are supported: American Express, Visa, Mastercard, and JCB. All payments must be made by the above.
