These Terms and Conditions, together with any and all other documents referred to herein, set out the terms under which You Interact with Us, and which Goods are sold by Our Websites. Please read these Terms and Conditions carefully and ensure that You understand them before Interacting with Us including purchasing or ordering any Goods from Us. We recommend that You retain a copy of these Terms and Conditions for future reference. By Interacting with Us via Our Websites You agree to these Terms and Conditions.
If You do not agree to comply with and be bound by these Terms and Conditions, You must not Interact with Us. These Terms and Conditions, as well as any and all Contracts, are in the English language only. These Terms and Conditions may change at any time and any changes will take effect on the date they are published on Our Websites. Please check for updated versions of these Terms and Conditions every time You visit Our Websites. All Goods, promotions, offers, and pricing is subject to availability, location, delivery or collection or other delivery restrictions, and the method of purchasing or ordering.
1.1 Unless otherwise defined herein, the following definitions apply in these Terms and Conditions:
“Account” means data and information about You and Your Interactions with Us that we hold and which is required to access and/or use certain areas and features of Our Websites including placing Orders;
“Agreed Return Method” means the specific method of returning Goods to Us that You have selected and agreed to during the Returns Authorisation Process;
“Change of Mind Period” means the period in which You are entitled to change Your mind, as further detailed in Clause 6.1;
“Contract” means a contract for the purchase and sale of Goods;
“Cookies” means a small text file placed on Your computer or device by Our Websites when You visit certain parts of Our Websites and/or when You use certain features of Our Websites;
“Correspondence” means communication between You and Us via letter, post, telephone, email, fax, SMS/MMS, text messaging services, social media, or any other electronic communication method;
“Customer Returns Centre” means Our place of business where We ask You to return Goods to Us by courier or post;
“Customer/You/Your” means you, the customer;
“Goods” means the goods sold by Us or Our Partners via Our Websites, Our Contact Centre, and Our Stores;
“Interact/Interaction/Interacting” means You entering Our Stores, or You corresponding with Our Stores, or You visiting Our Websites, or You communicating with Our Contact Centre, or any subsequent dealings with Us including purchasing or ordering Goods;
“Link” means a hyperlink which can be used to navigate to another website or URL;
“Losses” means any and all (i) claims, suits, judgments, and orders, and (ii) taxes, losses, liabilities, damages, fees, costs, and expenses (however described, characterized, or classified), including loss of profits, in each case regardless of whether they are susceptible to appeal or mitigation;
“Manual Order” means a specific Order type that requires a Manual Order Form to be signed by You prior to placing the Manual Order to indicate Your consent to a specific Manual Order Agreement;
“Manual Order Form” means a manual order form that is presented to You in Our Stores when placing a Manual Order;
“Manual Order Agreement” means the agreement printed on the overleaf of a Manual Order Form;
“Order” means Your order for the Goods You intend to purchase from Us;
“Order Acceptance Event” means the occurrence of one of the following events that indicate Our intention to start delivering Your Order: Us sending You Correspondence stating that We, Our Partner, or Our agent are dispatching Goods to You; or Us sending You Correspondence stating that Goods are ready for You to collect from Us or Our agent;
“Order Processing Notification” means Correspondence from Us to You that includes details and pricing of the Goods ordered within an Order, or a Store Receipt provided by Us to You that includes details and pricing of the Goods ordered within an Order;
“Order Reference” means the order reference code that was provided to You at the time of placing Your Order and is displayed clearly on the Order Processing Notification;
“Our Websites” means all websites operated by Us that are available via the Internet, including but not limited to www.mhlumber.com;
“Our Content/Content” means any text, imagery, files, audio, or media that is published by Us excluding all User Generated Content;
“Returns Authorisation Process” means the facilities provided within Our Websites where You are able to notify Us or Our Partners of Your intention to return Goods to Us or Our Partner;
“Store Receipt” means the paper receipt that You are provided in Our Stores at the time of placing an Order, a Manual Order, or making an Off-The-Shelf Purchase;
“User Generated Content” means any reviews, appraisals, recommendations, scoring or measurement, text, imagery, files, audio, video, or media that is uploaded to Our Websites by You or a third party that is not Us;
“VAT” means value added tax.
M. H. Parsons & Sons Lumber Co. Inc is a newly formed company. We use Mhlumber as our brand name and mainly deal in all kinds of wood products.
Our company’s address is 50 Woodbridge Road, York, Maine, 03909.
3.1 Your Account
3.1.1 You will require an Account in order to fully Interact with Us including placing Orders.
3.1.2 An Account holding data and information about You may be created by Us at the time of You providing Us with Your name, email address, telephone number, or any other personally identifiable information about You via Our Websites, Our Contact Centre, or Our Stores.
3.1.3 You must be over 18 years of age to attempt to place an Order.
3.1.4 When creating an Account, the information You provide must be accurate and complete. If any of Your information changes at a later date, it is Your responsibility to ensure that Your Account is kept up to date, using the facilities available on Our Websites.
3.1.5 We will provide access via Our Websites for You to view and edit some data and information held in Your Account. In order to access these facilities within Our Websites, You will be asked to set a password. We recommend that You choose a strong password in order to protect the data and information held within Your Account. It is Your responsibility to keep Your password safe. If You believe Your Account is being used without Your permission, You must contact Us immediately.
3.1.6 We will not be liable for any unauthorized use of Your Account.
3.1.7 You must not use anyone else’s Account.
3.1.8 You must not share Your Account with anyone else or give Your permission for anyone else to use Your Account.
3.1.9 Any personal information provided in, for, or registered in connection with Your Account will be collected, used, and held in accordance with Your rights and Our obligations under the UK Data Protection Act 2018 and the General Data Protection Regulation 2016, as set out in these Terms and Conditions.
3.1.10 You may choose to save Your credit/debit card information or other payment methods within Your Account for You to use in order to attempt to place future Orders. You can manage which payment methods are saved for this purpose using Our Websites. We will not be held liable for any losses that You may incur due to unauthorized access to Your Account that involves the fraudulent use of saved payment methods causing You financial loss.
3.1.11 We may log all payment attempts and details of these including credit/debit card information within Your Account for the purposes of fraud prevention.
3.2 Age Restrictions
3.2.1 Some of the Goods We sell have an age restriction placed upon them which will be clearly published on Our Website or informed to You before You Order or purchase Goods from Us or Our Partners. As it is an offense to attempt to buy an age-restricted Good when under the required age, by ordering or purchasing such Goods You are confirming that You are of the required age to receive and use the Goods.
3.2.2 It is an offense to attempt to buy any such Goods on behalf of an underage third party. Therefore, any person ordering or purchasing any Goods for a third party certifies that the intended recipient of the Goods is of the appropriate age to receive and use the Goods.
3.3 Business Customers
3.3.1 We do not endorse or warrant the use of any Goods sold by Us for commercial or business use.
3.3.2 We are unable to supply You with additional invoices, receipts, or other documentation over and above the standard Order Processing Notification provided to You should You place an Order.
3.3.3 We are unable to supply additional invoices or receipts over and above the standard Store Receipt provided to You should You place a Manual Order or make an Off-The-Shelf Purchase.
3.3.4 We do not participate in any scheme that allows VAT to be removed from Your Order, Manual Order, or Off-The-Shelf Purchase at the point of ordering or purchasing. If You have a legal reason for deducting the VAT from Your purchases, then You will be required to make Your own claims for VAT overpaid to the relevant tax authority.
3.3.5 We do not authorize resellers to create an Account, place Orders, place Manual Orders, or make Off-The-Shelf Purchases without Our express written consent. Any Order, Manual Order, or Off-The-Shelf Purchase made by a reseller who plans to or does resell the Goods will lose all rights to cancel, edit, or return any Goods ordered or purchased from Us and lose any and all entitlements to any refund in the case of change of mind, damaged, faulty, or incorrect Goods. We reserve all rights to cancel any Order, Manual Order, or Off-The-Shelf Purchase under such circumstances at Our sole discretion and at any time.
3.4 Goods, Pricing, and Availability
3.4.1 We make all reasonable efforts to ensure that all descriptions in English and graphical representations of Goods available from Us and Our Partners correspond to the actual Goods. Please note, however, the following:
3.4.1.1 images of Goods are for illustrative purposes only. There may be slight variations in color between the image of a product and the actual product sold due to differences in computer displays and lighting conditions;
3.4.1.2 images and/or descriptions of packaging are for illustrative purposes only; the actual packaging of Goods may vary;
3.4.1.3 Our Content including, but is not limited to, images and videos relating to Goods may include representations of other artifacts, props, accessories, property, or other Goods in order to create a context for the Goods on offer. Unless otherwise stated, all artifacts, props, accessories, property, or other Goods featured in Our Content and Partner Content should be regarded as excluded from the Goods on offer;
3.4.1.4 There may be slight variations in the size, weight, dimensions, and measurements of the Goods indicated on Our Website and/or the packaging of the Goods; and
3.4.1.5 We are responsible for the accuracy of all their Partner Content published on Our Websites.
3.4.2 Where appropriate, You may be required to select the required size, model, color, and number, of the Goods that You are ordering or purchasing.
3.4.3 We neither represent nor warrant that Goods will be available.
3.4.4 All prices are checked by Us when We process Your Order, Manual Order, or Off-The-Shelf Purchase. In the unlikely event that We have published incorrect pricing information via Our Websites, we reserve the right to refuse or cancel all or part of Your Order, Manual Order, or Off-The-Shelf Purchase
3.4.5 We make all reasonable efforts to ensure that all prices published by Us are correct at the time of publication. We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes in price will not retrospectively affect any Order or Manual Order that You have already placed unless as detailed in Clause 3.4.4 above, the pricing shown was incorrect.
3.4.6 In the event that the price of Goods You have ordered changes between Your Order or Manual Order being placed and Us taking payment in full for that Order or Manual Order, You will be charged the price published at the time of placing Your Order or Manual Order unless as detailed in Clause 3.5.4 above, the pricing shown was incorrect.
3.4.7 All prices published by us exclude VAT (where applicable).
3.4.8 Delivery, collection, or other delivery charges are not included in the price of Goods published by Us. Please see Our Websites for full details of Our delivery, collection, and other delivery options and related charges applicable to Orders. Delivery, collection, and other delivery options and related charges applicable to Manual Orders will be specified on the Manual Order Form provided to You at the time of placing Your Manual Order. We may include delivery charges in the price of Goods published on Our Websites and label the Goods as “Free Delivery”.
3.4.9 Where available, the applicable delivery, collection, or other delivery options and related charges will be presented to You as part of the ordering process.
3.4.10 Prices that are reduced for sales and promotional reasons are only valid for the period specified.
4.1 Scope
4.1.1 The terms herein contained in this Clause 4 only apply where You Interact with Us via Our Websites or Our Contact Centre.
4.2 Interaction with Our Websites
4.2.1 It is Your responsibility to make any and all arrangements necessary in order to access Our Websites.
4.2.2 Access to Our Websites is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Websites (or any part of them) at any time and without notice. We will not be liable to You in any way if Our Websites (or any part of them) are unavailable at any time and for any period.
4.2.3 Links to other websites may be available on Our Websites. Unless expressly stated, these other websites are not under Our control. We neither assume nor accept responsibility or liability for the content of third-party websites. The inclusion of a Link to another website on Our Websites is for information only and does not imply any endorsement of the websites themselves or of those in control of them.
4.2.4 Our Content and Partner Content on Our Websites does not constitute advice on which You should rely. It is provided for general information purposes only.
4.2.5 We exercise all reasonable skills and care to ensure that Our Websites are secure and free from viruses and other malware. However, insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Websites will meet Your requirements, that they will not infringe the rights of third parties, or that they will be compatible with all software and hardware, or that they will be secure.
4.2.6 You are responsible for protecting Your hardware, software, data, and other material from viruses, malware, and other internet security risks.
4.2.7 You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to Our Websites or use Our Websites as a vehicle to transfer such viruses or other malware.
4.2.8 You must not attempt to gain unauthorized access to any part of Our Websites, the servers on which Our Websites are stored, or any other server, computer, or database connected to Our Websites.
4.2.9 You must not attack Our Websites by means of a denial of service attack, a distributed denial of service attack, or by any other means.
4.3.10 By breaching the terms set out in Clauses 4.2.7, 4.2.8, and 4.2.9, You may be committing a criminal offense under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing Your identity to them. Your right to use Our Websites will cease immediately in the event of such a breach.
4.2.11 You may only use Our Websites in a manner that is lawful, including:
4.2.11.1 You must ensure that You comply fully with any and all local, national or international laws and/or regulations;
4.2.11.2 You must not use Our Websites in any way, or for any purpose, that is unlawful or fraudulent;
4.2.11.3 You must not use Our Websites to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and
4.2.11.4 You must not use Our Websites in any way, or for any purpose, that is intended to harm any person or persons in any way.
4.2.12 We reserve the right to suspend or terminate Your access to Our Websites if You breach the provisions within these Terms and Conditions. Specifically, We may take one or more of the following actions:
4.2.12.1 suspend, whether temporarily or permanently, Your ability to access Our Websites and/or Your Account;
4.2.12.2 remove any User Generated Content submitted by You that breaches these Terms and Conditions;
4.2.12.3 issue You with a written warning;
4.2.12.4 take legal proceedings against You for reimbursement of any and all relevant costs on an indemnity basis resulting from Your breach;
4.2.12.5 take further legal action against You as appropriate;
4.2.12.6 disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
4.2.12.7 any other actions which We deem reasonably appropriate (and lawful).
4.2.13 We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms and Conditions.
4.3 The Contract
4.3.1 Our Websites or Our Contact Centre will guide You through the ordering process. Before submitting Your Order to Us You will be given the opportunity to review Your Order and amend it. Please ensure that You have checked Your Order carefully before placing it.
4.3.2 No part of Our Websites or Correspondence with Our Contact Centre in relation to placing an Order constitutes a contractual offer capable of acceptance. Our acknowledgment of receipt of Your Order by means of an Order Processing Notification does not mean that We have accepted it. Your Order constitutes a contractual offer that We may accept.
4.3.3 Acceptance is only indicated by the first Order Acceptance Event relating to Your Order, or 70 hours after Us sending You an Order Processing Notification where We have not subsequently informed You of Our intention to cancel all or part of Your Order, whichever is the earlier. If We are unable to deliver part or all of Your Order for any reason, We reserve the right to cancel that part or all of Your Order. Only once an Order Acceptance Event has occurred or 70 hours have elapsed since We sent You an Order Processing Notification where We have not subsequently informed You of any intention to cancel all or part of Your Order, will there be a legally binding Contract between You and Us.
4.3.4 The Order Processing Notification shall contain the following information:
4.3.4.1 confirmation of the Goods and the quantity ordered; and
4.3.4.2 fully itemized pricing for the Goods ordered including, where appropriate, taxes, delivery, and other additional charges.
4.3.5 We require an accurate, valid email address for You so that We may send You an Order Processing Notification. If You do not provide an accurate, valid email address to Us when placing Your Order We do not accept any responsibility for Your failure to receive an Order Processing Notification or any Correspondence relating to Order Acceptance Events that follow thereafter.
4.3.6 If We, for any reason, do not accept or cannot deliver Your Order, no payment shall be taken under normal circumstances. If We have taken payment, any such sums will be refunded to You as soon as reasonably possible.
4.4 Payments
4.4.1 Payment details for Goods and any delivery, collection, or other delivery charges or any other charges including VAT must always be provided in advance and You will be prompted to provide these details during the Order process.
4.4.2 We use Square for payment and the following cards are supported: American Express, Visa, Mastercard, and JCB. All payments must be made by the above when ordering via Our Websites.
4.4.3 When ordering via Our Websites, payment is settled in full using the payment details provided by You when the first Order Acceptance Event occurs, or 70 hours after Us sending You an Order Processing Notification where We have not subsequently informed You of any intention to cancel all or part of Your Order, whichever is the earlier.
4.4.4 Any payment or refund due to You will be paid to You in the same currency in which You paid for Your Order originally unless we both agree otherwise in writing.
4.4.5 Any payment or refund due to You will be paid to You using the same payment method by which You paid for Your Order originally unless we both agree otherwise in writing.
4.5 Risk and Ownership
4.5.1 Where You have placed an Order on Our Website, legal and beneficial ownership of the Goods passes to You only once We have received payment in full of all sums due including any applicable delivery charges, and the Goods have been delivered to You.
4.5.2 Where You have ordered Goods from Us for delivery, delivery shall be deemed complete once the Goods have been delivered to an address provided by You, including where relevant, any alternative address provided in Your Order, or where relevant, to a neighbor or safe location at the discretion of the courier services entrusted with the delivery of the Goods to You.
4.5.3 Where You have ordered Goods from Us, for collection, delivery shall be deemed complete once You have collected the Goods from the location specified when Your Order was placed.
4.5.4 Where You have placed an Order with Us, the risk in the Goods shall remain with Us until We, or Our Partners have delivered the Goods to You as detailed in Clauses 4.5.2 or 4.5.3 above.
5.1 Subject to Clause 5.5 below, We will be responsible for any foreseeable Losses that You may suffer as a result of Our breach of these Terms and Conditions. Losses are foreseeable if it is an obvious consequence of Our breach, or if it is contemplated by You and Us when the Contract is created. We will not be responsible for any Losses that are not foreseeable.
5.2 We only supply Goods for domestic and private use by consumers. We make no warranty or representation that the Goods are fit for commercial, business, or industrial use of any kind (including resale). We will not be liable to You for any loss of profit, loss of business, interruption to business, or any loss of business opportunity.
5.3 Nothing in these Terms and Conditions seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees); or for fraud or fraudulent misrepresentation.
5.4 Nothing in these Terms and Conditions seeks to exclude or limit Your legal rights as a consumer.
5.5 Our maximum liability to You under these Terms and Conditions shall be limited to the value of the Goods purchased which give rise to such claim, and in no event shall we be liable for any Losses in excess of such value.
6.1 We will not be liable for any failure or delay in performing any obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots, and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic, pandemic or other natural disasters, or any other event that is beyond Our reasonable control.
6.2 If any event described in Clause 6.1 occurs that is likely to adversely affect Our performance of any obligations under these Terms and Conditions:
6.2.1 We will inform You as soon as is reasonably possible;
6.2.2 Our obligations under these Terms and Conditions (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;
6.2.3 We will inform You when the event outside of Our control is over and provide details of any new dates, times, or availability of Goods as necessary;
6.2.4 If the event outside of Our control continues for more than 60 days, We may cancel the Contract and inform You of the cancellation. Any refunds due to You as a result of that cancellation will be paid to You as soon as is reasonably possible and in any event within 5-7 working days of the date on which the Contract is canceled;
6.2.5 If an event outside of Our control occurs and continues for more than 60 days and You wish to cancel the Contract as a result, You may do so. Any refunds due to You as a result of such cancellation will be paid to You as soon as is reasonably possible and in any event within 5-7 calendar days of the date on which the Contract is canceled.
6.2.6 If the Contract is canceled by You or by Us as set out in this Clause 6.2, if any Goods are in Your possession then We and Our Partner reserve the right to require the return of such Goods within 14 working days of the request.
7.1 What Data Do We Collect?
Collection and Use of Personal Information
We collect the following personal information from you:
7.1.1 Contact Information such as name, email address, mailing address, and phone number;
7.1.2 Unique Identifiers such as user name, account number, and password;
7.1.3 Preferences Information such as product wish lists, order history, and marketing preferences;
7.1.4 As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.
7.2 How Do We Use Your Data?
7.2.1 Fulfill your order;
7.2.2 Send you an order confirmation;
7.2.3 Send product updates or warranty information;
7.2.4 Respond to customer service requests;
7.2.5 Administer your account
7.2.6 Send you marketing communications.
8.1 If You wish to submit User Generated Content to Us, You agree that You will be solely responsible for that User Generated Content. Specifically, You agree, represent, and warrant that You have the right to submit the User Generated Content and that it will not contravene any aspect of these Terms and Conditions.
8.2 When submitting User Generated Content (or Interacting with Us in any way), You must not submit, communicate or otherwise do anything that:
8.2.1 is obscene, deliberately offensive, hateful, or otherwise inflammatory;
8.2.2 promotes violence;
8.2.3 promotes or assists in any form of unlawful activity;
8.2.4 discriminates against, or is in any way defamatory of, any person, group, or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;
8.2.5 is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
8.2.6 is calculated or otherwise likely to deceive;
8.2.7 is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy;
8.2.8 misleadingly impersonates any person or otherwise misrepresents Your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of the other provisions of Clause 8.2);
8.2.9 implies any form of affiliation with Us where none exists;
8.2.8 infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, patents, trademarks, and database rights) of any other party; or
8.2.11 is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
8.3 You agree that You will be liable to Us and will, to the fullest extent permissible by law, identify Us of any breach of the warranties given by You under sub-Clause 8.2. You will be responsible for any loss or damage suffered by Us as a result of such a breach.
8.4 You retain the ownership of Your User Generated Content and all intellectual property rights subsisting therein. By submitting User Generated Content to Us, You grant Us an unconditional, non-exclusive, fully transferable, royalty-free, perpetual, irrevocable, worldwide license to use, store, archive, syndicate, publish, transmit, adapt, edit, reproduce, distribute, prepare derivative works from, display, perform and sub-license Your User Generated Content to operate or market Our business.
8.5 We may reject, reclassify, or remove any User Generated Content submitted to Us where that User Generated Content, in Our sole opinion, violates these Terms and Conditions, or if We receive a complaint from a third party and determine that the User Generated Content in question should be removed as a result.
9.1 Except User Generated Content, all Content included on Our Websites and the copyright and other intellectual property rights subsisting in that Content, unless specifically labeled otherwise, belongs to or has been licensed by Us. All Content (including User Generated Content and Partner Content) is protected by applicable United State and international intellectual property laws and treaties.
9.2 You may not reproduce, copy, distribute, sell, rent, sub-license, store, or in any other manner re-use Content from Our Websites unless given express written permission to do so by Us.
9.3 You may:
9.3.1 access, view, and use Our Websites in a web browser (including any web browsing capability built into other types of software or app);
9.3.2 download Our Websites (or any part of it) for caching;
9.3.3 print pages from Our Websites;
9.3.4 download extracts from pages on Our Websites; and
9.3.5 save pages from Our Websites for later and/or offline viewing.
9.4 Our status as the owner and author of the Content on Our Websites (or that of identified licensors, as appropriate) must always be acknowledged.
9.5 You may not use any Content saved or downloaded from Our Websites for commercial purposes without first obtaining a license from Us (or Our licensors, as appropriate) to do so. This does not prohibit the normal access, viewing, and use of Our Websites for general information purposes whether by business users or consumers.
9.6 Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyrights, Designs and Patents Act 1988 ‘Acts Permitted about Copyright Works’, covering, in particular, the making of temporary copies; the making of personal copies for private use; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.
9.7 You may Link to Our Websites provided that:
9.7.1 You do so fairly and legally;
9.7.2 You do not do so in a manner that suggests any form of association, endorsement, or approval on Our part where none exists;
9.7.3 You do not use any logos or trademarks displayed on Our Websites without Our express written permission; and
9.7.4 You do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.
10.1 For questions or complaints about communications from Us (including, but not limited to marketing emails), please contact Us using the contact details provided on Our Websites.
10.2 We always welcome feedback from Our Customers and, whilst We always use all reasonable efforts to ensure that Your experience as a Customer of Ours is a positive one, We nevertheless want to hear from You if You have any cause for complaint.
11.1 We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, You will be informed by Us in writing. Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.
11.2 You may not transfer (assign) Your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.
11.3 The Contract is between You and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
11.4 If any of the provisions of these Terms and Conditions are found to be unlawful, invalid, or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.
11.5 No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.
11.6 We may revise these Terms and Conditions from time to time in response to changes in relevant laws and other regulatory requirements.
12.1 These Terms and Conditions, and the relationship between You and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with English law.
12.2 Any disputes concerning these Terms and Conditions, the relationship between You and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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